Learn More
Policies & Procedures
Read common questions and general information regarding your orders with us.
Shipping policies and procedures
Pricing and Delivery
Unless otherwise stated, the price of goods includes the cost of transportation to the customer's final destination.
We offer two transportation options: Boat and Air Freight.
Boat Transportation
Delivery Timeframe: 30-40 days from the completion of production.*
Most cost-effective.
Air Freight
Delivery Timeframe: 10-15 days from the completion of production.*
Air Freight provides a faster delivery for those in need of expedited shipping.
International Shipping Options
We're happy to offer flexible shipping solutions to fit your needs.
Delivered Duty Paid (DDP)
We take care of everything — import costs, duties, taxes, and customs clearance — for one all-inclusive price, delivered to your door.
- Included for: United States & Canada
- Also available for: United Kingdom, The Netherlands, France, and Germany
Delivered at Place (DAP)
We deliver your order to your country, and you take care of duties, taxes, and customs clearance. You’ll be the Importer of Record.
- Special Requests: Importer of Record name & address, phone number, import license numbers, and any other country-specific documents.
Special Requests
Want DDP for a country not listed above?
Just ask! We’ll check and let you know within 1–2 business days. In some cases — especially for smaller shipments sent via DHL — we may be able to arrange DDP to additional destinations.
Before You Order
If your shipment will be under DAP, please confirm you can provide the required importer details to avoid delays.
Shipping Timelines
- Air Express: 8-12 Days
- Boat/LCL
- US/CA: 45-50 Days
- UK, DE, FR, and NL: 50-55 Days
Production Timelines
Production timelines will be dependent on the product and order quantity.
Quantities less than 200 units
Production Timeframe: On average, 20-30 days, after sample has been approved.
Quantities higher than 200 units
Production Timeframe: On average, 30-60 days.
Communication with Customers
Customers can expect their dedicated Uinta sales representative and project manager to provide the following information:
- Production timelines and updates.
- Shipping options and costs.
- Shipping timelines and ETAs, tracking, and any related updates.
*Shipments may be subject to getting held at customs and add additional time.
PRIVACY POLICY
Effective Date: July 16, 2024
Uinta Design is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.uintadesign.com. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, do not access or use www.uintadesign.com, and contact us with any concerns.
-
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:- Register for an account
- Make a purchase
- Subscribe to our newsletter
- Fill out a contact form
- Participate in surveys or promotions
- Name
- Email address
- Phone number
- Mailing address
- Payment information
- Non-Personal Information
- IP address
- Browser type
- Pages visited
- Demographic information
-
Use of Information
We may use the information we collect for purposes including, but not limited to:- Providing and improving our services
- Personalizing your experience on the Site
- Processing transactions
- Sending periodic emails (you can unsubscribe at any time)
- Analyzing trends and user behavior
-
Disclosure of Information
We may share your information with:- Service providers who assist us in operating our website or conducting our business
- Third parties as required by law or to protect our rights
-
Data Security
We implement reasonable measures to protect your personal information from unauthorized access and disclosure. -
Your Rights and Choices
You have the right to:- Access and update your personal information
- Request deletion of your personal information
- Opt-out of receiving marketing communications
-
Cookies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. -
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. -
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us here. -
Legal Compliance
We comply with applicable privacy laws and regulations.